Subscription Changing error

Forum|Forum|3 years ago
October 1, 2022
3 replies
195 views

Hi, I have a question regarding changing my Adobe subcription. I am no longer able to pay the subcription, for which the free trial has ended today. I already paid for the month of October (23,79 eur). According to the options available on the website, I tried to change my subcription with a cheaper one (11,39 eur) starting today, but it doesn't work. I need help with this issue, please.

Thank you very much!

Windows

This topic has been closed for replies.

kglad

Community Expert

you first need to cancel your trial before you start incurring charges. ie, you need to do that today.

first, yourself, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

if that fails, you need to contact adobe support today. the chat option ( per @J E L ) is your best bet to do that.

J E L

Community Expert

Good point, @kglad. If you know (and for others wondering the same), is it possible to cancel a trial without speaking or chatting with Adobe support if you have already paid for a monthly subscription? @Izabela25342045ltaa indicates they have paid for October. As you said, it must be done today since it's the first of the month, but I wonder if it can be done successfully online after the trail has been converted? I know there is a grace period, but you have to request cancellation immediately.

kglad

Community Expert

whether a subcriber can cancel on their own depends on several factors:

1. do they have an individual account. (eg, many student subscribers do not)

2. are they within the 14d trial period. (despite what people say, they may or may not be within the trial period).

3. if adobe's processing a payment or had a problem with a payment, subscribers can't cancel.

J E L

Community Expert

Hi @Izabela25342045ltaa, as Mylenium says, you'll need to contact support directly. Here are links to the various support options. We don't have any access to your account or payment information on this forum. You can reach Adobe by chat or phone:

For chat support, make sure you are signed in with your Adobe ID.

— Look up your current plans here: https://account.adobe.com.

— Type AGENT in the chat box to bypass the automatic chatbot and be connected to a live person.

— Chat Link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

To call Adobe, search this list for the support phone number in your country:

— Phone List: https://helpx.adobe.com/contact/phone.html

Mylenium

Legend

Unfortunately there's really not much we can do for you here on the forum. You have to get in touch with sales support directly via the web site, chat, phone (where available), e-mail or the @AdobeCare Twitter handle.

Mylenium

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded