Participant

Question

Subscription does not work after update

Forum|Forum|10 months ago
April 10, 2025
4 replies
463 views

Hello, after the update my paid subscription does not work

[subject edited by moderator — was "hello"]

Peru Bob

Community Expert

Did you purchase it directly from Adobe?

Shivangi_Gupta

Community Manager

Hi @armen_9773,

We appreciate you reaching out. I checked your account details and found that you do not have an active or trial subscription associated with your email address that you used to start this thread in the community.

Are you raising this query for a different account? If yes, please start a conversation using the correct email address.

Let us know if you have any questions.
^Shivangi

A

armen_9773Author

Participant

[email removed]

hello at this email address there was a subscription address

jane-e

Community Expert

@armen_9773

I've removed your email address from this public forum for your protection, as that is an open invitation to spammers.

Employee @Shivangi_Gupta can view the history and obtain your email address, or you can click his name and send it in a PM.

Jane

A

armen_9773Author

Participant

I have a subscription to Photoshop, my computer supports these programs, and what difference does it make if I bought a subscription, it worked after updating Photoshop, I paid money for it

jane-e

Community Expert

after the update my paid subscription does not work

it worked after updating Photoshop
By @armen_9773

Hi @armen_9773

You've said that it worked after updating Photoshop and also that it did not work. Please clarify.

Jane

A

armen_9773Author

Participant

I bought a subscription to Photoshop but after updating the program my subscription disappeared

jane-e

Community Expert

@armen_9773

Which plan did you subscribe to?
Which apps no longer work?
Does your computer meet or exceed the system requirements for those apps?
Since you didn't tell us which apps, go to this page and click the link for the app that does not work to see the requirements.
https://helpx.adobe.com/creative-cloud/system-requirements.html

If your computer does not support a current app, then you can install and use the previous version until you can upgrade your system.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded