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scollins78
scollins78
Participant
December 10, 2020
Answered

Subscription Expired

  • December 10, 2020
  • 3 replies
  • 501 views

Hi

 

I have 6 licenses for a company account and all of ours have now shown as "Subscription Expired" even though its not due for renewal till next March

 

Is there an issue that is on going? If not can someone contact me please

 

Thank you

This topic has been closed for replies.
Correct answer carolineb45855317

Hi there, I have spoken with Adobe whom were very helpful and did state that they had a technical issue this morning and all is resolved, I have managed to fix my problem.  They advised me what to do whilst on the phone with them. I have advised to the do the following 

From Adobe Helpdesk see below.

We would request you to please go to creative cloud desktop Acrobat Pro DC application, go to "Help" option, sign out from the account and sign back in. Acrobat Pro DC will be all set for working.

3 replies

carolineb45855317
carolineb45855317Correct answer
Participant
December 10, 2020

Hi there, I have spoken with Adobe whom were very helpful and did state that they had a technical issue this morning and all is resolved, I have managed to fix my problem.  They advised me what to do whilst on the phone with them. I have advised to the do the following 

From Adobe Helpdesk see below.

We would request you to please go to creative cloud desktop Acrobat Pro DC application, go to "Help" option, sign out from the account and sign back in. Acrobat Pro DC will be all set for working.

R
Rachel5DD6
Participant
December 10, 2020

Thanks Caroline, this has fixed my problem.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
December 10, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

There is also a minor server issue going on, this might be related to it. For updates on the status, see the following

https://status.adobe.com/
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
R
Rachel5DD6
Participant
December 10, 2020

I am also experiencing the same problem, when I try and password protect a file it won't let me, just says subscription expired even though it automatically renews in June'21.

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