Subscription expired before 11 days

Hi @lisa34801949wj11,

We appreciate you contacting us. As per your account info, the subscription stands cancelled and inactive after 20 days. It says that the subscription has been cancelled by the account owner. It seems there is some confusion about it. Since we can not share anymore info here, we would recommend you contacting the chat support team and discuss this over a private chat session. https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if you have any questions for us.

Regards,

Shivangi

check your account to make sure there was no payment problem, https://account.adobe.com