Skip to main content
Participant
January 13, 2024
Question

Subscription Extension - Adobe's Billing systems down for maintenance ?

  • January 13, 2024
  • 1 reply
  • 103 views

Today I added a license code to extend my subscription (Photograhy plan)

 

The code was accepted, however the date of my susbscription period did not extend.

I refreshed, logged out/in.  No update.  I tried to enter the code again, it now says allready redeemed.

 

I contacted support by chat, and they state that every adobe customer is having the same issue as adobe's billing system is down for 48 hrs due to maintainance.

 

However Adobe's status page states "All Adobe services are available."

 

Is the adobe agent being honest or are are adobe's billing systems actually down for 48 hrs ? - I can see no other threads - which I would expect if all billing was down.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 13, 2024

i don't know if anything unlisted (https://status.adobe.com/) is "down", but there have been several people posting about just this issue.  they've all (as far as i can recall) reported the issue resolved within one to two days.  that might have been business days, however, and we're at the start of a 3 day usa weekend.