Subscription fee debited during trial period

contact adobe support if you have a billing problem. what's occured can't be undone, however.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

Hi, 

Sorry to hear that. I would suggest you contact your local sales team (Resolve account & billing issues (adobe.com)) and use the correct forum to get a better answer.

Account, Payment, & Plan - Adobe Support Community