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jonys67120001
Participant
October 18, 2020
Question

subscription has ended issue even through i have valid subscription

  • October 18, 2020
  • 4 replies
  • 334 views

i have valid licence with 1 year subscription and still have over 6 month for lightroom and photoshop subscription. but while i was trying to acess today, it says your subscription has ended, renew/upgrade today. i have already tried logged out creative cloud app and sign back in, verified the date/time on my computer is correct. but still having issue. Please let me know the next step.

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4 replies

Nancy OShea
Community Expert
Community Expert
October 24, 2020

Maybe your credit card expired.  Please ensure payment information is correct and up to date. 

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea— Product User & Community Expert
italosan
Community Expert
Community Expert
October 24, 2020

Hi, do you still need help? Has your problem been solved? Keep us updated.

Community Expert
October 18, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
italosan
Community Expert
Community Expert
October 18, 2020

Hi, in this case I suggest you contact Adobe support directly: https://helpx.adobe.com/it/contact.html