Subscription inactive despite cleared payment (Creative Cloud Pro)

Forum|Forum|2 hours ago
June 22, 2026
2 replies
12 views

I am writing to report an issue with my Adobe Creative Cloud Pro subscription. My bank account was successfully charged via automatic withdrawal for the subscription fee, and the payment has fully cleared on my end.

According to this, I should have had full access to the Creative Cloud products starting on June 18, 2026. However, my account still shows as inactive, and I am currently unable to open or use any of the applications on my Mac.

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @AlphaEmo.

I appreciate your continued use of our services, and I am sorry you are encountering problems accessing your active subscription.

I can confirm your subscription is active, and the last time we saw activity from your desktop applications was around June 15th. Have there been any changes to the computer, network, or security software since then, @AlphaEmo?

Please see https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/common-network-connectivity-issues.html for several common solutions that will allow the computer to see your active subscription.

@kglad and I look forward to your updates, @AlphaEmo.