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BambamGhost
BambamGhost
Participant
June 11, 2026
Question

Subscription is due for renewal

  • June 11, 2026
  • 1 reply
  • 0 views

Hello, hadn’t realised I had an annual subscription due for renewal. I’ve cancelled it (after payment had been made), and believe I’m in the 14 day window just about, but finding it really hard to speak to anyone at all. Really unhelpful that there isn’t a clear cut way to talk to support or similar. 

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    June 11, 2026

    Hi ​@BambamGhost,

    Refunds are provided for the cancellation within first 14 days of the initial purchase which is not valid for the the subscription which have been renewed. We are sorry to tell you that your account is ineligible for refund.

    You can get more details here: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    Let me know if you have any additional questions.

     

    ^Shivangi

    ^Shivangi
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