Question

Subscription issue

Forum|Forum|5 months ago
December 30, 2025
1 reply
202 views

I subscribed, not not able to use any feature, it says it is not enabled, worst thing! Money wasted!!!!

Android

Srishti_Bali

Legend

Hi @ratnesh_5343

Sorry to hear about this experience. To help us look into this, could you please share a few more details?

What features are you referring to?
The Adobe ID you used to purchase the subscription (you can mask part of it for privacy). Send it via DM.
The exact message you see in the app when features appear disabled
The app version and Android OS version on your device?

Once we have this information, we’ll be in a better position to guide you.

Regards,

Srishti

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Jeffrey_A_Wright

Legend

I am sorry, Ratnesh, but I don't show any active subscriptions or recent transactions under the account you used to create this public discussion thread. Please see https://adobe.ly/3YiuZeg for information on how to locate the account with the active commitment to Adobe. ^JW

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