Subscription issue

Question

LIGHT ROOM PLS STOP DIDUCTING MONEY IN THE ACCOUNT PLACED  beg yOU

Jeff_A_Wright · Accepted Answer

Thank you for posting, Aworan.I apologize for any problems you have encountered tracking down the cause of your charges from Adobe.There are no active subscriptions under the account you used to post to this public discussion forum. Please click on https://adobe.ly/4beucls to locate the account with your active subscription.Once you are logged in to the correct account, you can follow the helpful suggestions from Kglad to cancel your subscription.Please update this public discussion thread if you have any additional questions, Aworan. ^JW

kglad · Answer

cancel your subscription to stop charges.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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