Subscription issue

Question

I'm posting today because I am a college student who took advantage of the Adobe free trial, I was unaware that as soon as the free trial was up I would be charged for an annual plan that I am now unable to cancel unless I pay an extra $90 for early

cancellation. This also doesn't make sense to me, because I already canceled my membership several weeks ago from my laptop but just saw that I was charged 19.99 for this month. So now my free trial is up, I've been charged $20 that I don't have to

spare at the moment, and I'm unable to cancel because it's an annual plan. I can't get a hold of anybody or reach anybody to get this issue resolved, but this needs to be fixed because as I stated I already canceled my subscription earlier and now it's showing that I am still subscribed and to an annual plan none the less.

John T Smith · Answer

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded