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Perparim30708923p85j
Participant
July 21, 2025
Answered

Subscription issue

  • July 21, 2025
  • 1 reply
  • 128 views

I paid for premium but I was not able to use premium features after like 10 days or 2 weeks idk excatly, every time I opened the app I used to click restore purchase history and it worked, but then it stopped..

 

Correct answer John T Smith

Did you buy from Adobe or from a cell phone store?

 

If cell phone, you need to contact Apple or Google, depending on iphone or android

 

If Adobe, What do you see for your account at https://account.adobe.com/

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 21, 2025

Did you buy from Adobe or from a cell phone store?

 

If cell phone, you need to contact Apple or Google, depending on iphone or android

 

If Adobe, What do you see for your account at https://account.adobe.com/

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
July 22, 2025

Hi Perparim30708923p85j, 

 

We are here to help you. I don't see any active subscription purchased under the ID that you are using with forums. Did you use a different ID? If yes, kindly sign in with that ID and see if the purchase is registered. 

 

Let us know if you need help with anything else. 

 

Thanks 
^KS

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