Subscription issue

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I paid for premium but I was not able to use premium features after like 10 days or 2 weeks idk excatly, every time I opened the app I used to click restore purchase history and it worked, but then it stopped..

iOS: iPhone

John T SmithCorrect answer

Community Expert

Did you buy from Adobe or from a cell phone store?

If cell phone, you need to contact Apple or Google, depending on iphone or android

If Adobe, What do you see for your account at https://account.adobe.com/

John T Smith

Correct answer

Community Expert

Did you buy from Adobe or from a cell phone store?

If cell phone, you need to contact Apple or Google, depending on iphone or android

If Adobe, What do you see for your account at https://account.adobe.com/

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Kanikas

Legend

Hi Perparim30708923p85j,

We are here to help you. I don't see any active subscription purchased under the ID that you are using with forums. Did you use a different ID? If yes, kindly sign in with that ID and see if the purchase is registered.

Let us know if you need help with anything else.

Thanks
^KS

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