Subscription not available instead of payment done

Forum|Forum|1 year ago
December 9, 2024
2 replies
186 views

Payment of subscription have done but unable to access premium Adobe.

[PII removed by moderator]

This topic has been closed for replies.

gupta shivangi

Legend

Hi @ranjib_rana

We hear you. As per your account details, you do not have any active or trial subscription associated with this email address. When did you make the purchase? Adobe advices to wait for a few hours for the transaction to process and updates to reflect in your account.
Let us know if you have any questions.

^SG

jane-e

Community Expert

@ranjib_rana

Adobe is a company and there is nothing called "Premium Adobe".

Acrobat Reader for Mobile offers a Premium version that you can subscribe to through either the App Store or Google Play. Let us know if that is what you are using and we will happily move your post to the Acrobat Reader for Mobile forum for you.

Questions about billing from mobile devices need to go to the App Store or Google Play, as they are the ones billing you. We can give details when you let us know if we are on the right track — or not.

Jane

R

ranjib_ranaAuthor

Participant

To whom I cantact for solving my problem.

Ranjib Rana
<contact number removed by mod>
Please do not share any private or confidential info here. This is a public forum.

jane-e

Community Expert

To whom I cantact for solving my problem.
By @ranjib_rana

Can you answer the previous questions? Did I make the correct guess that you are talking about Acrobat for Mobile premium? If so, where did you purchase? Was it either Google Play or the App Store? Please let us know.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded