Subscription not cancelled

Forum|Forum|5 years ago
August 16, 2020
1 reply
337 views

Good day,

just over a year ago I subscribed to two (wrong) services for a year.

It was my bad move so I sucked it up and paid an arm and a leg for a sub I did not use even once.

I cancelled one bit for got to cancel Adobe Stock, so it reknewed for another year...
Is there any way to get out of it?

thank you kindly in advance

john

This topic has been closed for replies.

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

johnd54903797Author

Participant

Thank you for the reply, however it was a 12 month sub.
so I was trying to reach out to customer support if they could cancell it.

Really do not want to pat 30 euro / month for another year.

jd

Nancy OShea

Community Expert

To cancel your subscription, please log-in to your account below. Click on Manage Plans > Cancel. NOTE: Early cancellation incurs a 50% penalty fee.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.

Nancy O'Shea— Product User & Community Expert

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