Subscription not recognized

Question

I have a paid subscription but suddenly my desktop app tells me the trial has expired.

I have logged out, reinstalled, and reset the password and still, I can not use it.

This is the most recent version of Acrobat DC on Windows 11

Nancy OShea · Answer

[Moderator moved from Using the Community to Account, Payment & Plan.] Please confirm that your subscription is active and payment details are current by logging-in below.https://account.adobe.com/plans If everything is OK there, do the following:1. Open CC Desktop App.2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Avatar again.4. Sign-out of Creative Cloud.5. Close all apps.6. Restart your computer.7. Open CC Desktop app.8. Click your Avatar.9. Sign-in with your paid ID and password. Hope that helps, if not post back for further instructions.

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