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Question

Subscription not updating

Forum|Forum|3 years ago
June 9, 2023
1 reply
136 views

Version: 5.10.0.573

Windows 11

I can't find the solution to this problem in the forums.

I Downloaded CC when I was on a course and now that the course is over I bought a personal subscription.

The app is now saying I am in a trail version even though I bought a personal subscription

The e-mail I used is the same one as was used for my course, could this be the issue?

Do I have to uninstall everything and try to re-download?

Thanks

App installs and updates

This topic has been closed for replies.

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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<moved from cc desktop bugs>