Subscription not working after renewal

Question

Hello, I am using cloud based LightroomToday I renewed my monthly subscription to Lightroom using Apple, which has verified the subscription is indeed active and I have been charged, however when I log into Lightroom or Adobe Creative Cloud it says my subscription has expired. I have logged out and back in multiple times across multiple devices, but to no avail. I need Lightroom for work. Any help would be appreciated.

kglad · Answer

check your account, https://account.adobe.com

what's it show?

if it show's no subscription, contact apple.

if it show's an active subscription,

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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