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Participant
August 8, 2022
Question

Subscription not working as intended

  • August 8, 2022
  • 1 reply
  • 90 views

My subscription is working as intended, i need help 

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1 reply

Nancy OShea
Community Expert
Community Expert
August 8, 2022

[Moderator moved from Using the Community forums to Account, Payment & Plan.]

Please ensure your paid plan is active & payment details are current.

https:/account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

If you need more help, post back with details about the problem (which app, error messages, your operating system & computer specs).

 

Nancy O'Shea— Product User & Community Expert