Subscription paid but doesn't work!

Hi there,

A few days ago I took a black friday deal creative cloud subscription. I've paid it with IDEAL. After that there is no subscription found in my account. After chatting with an employee and had a call back phonecall this morning with an employee they just closed my case as solved with the mention unknown charge. I can not get in touch by AI or chat at this moment. Tried 3 times, waited almost an hour and got kicked out the chat somehow... can't reply on the emails anymore because the case is closed.

The payment is done, i just want my subscription as paid for with the deal.

Is there anyone Who can help me out how to solve this?

Thanks for your help!