Subscription paid but not working

Forum|Forum|11 months ago
April 29, 2025
2 replies
569 views

I have purchased the subscription through PhonePe upi (India). I have received confirmation through email. The account is same which I am logged in both Playstore and Lightroom account. Yet it says no subscription when I open Lightroom app. Please help !

Account management

Correct answer Jeffrey_A_Wright

Saikat, I am sorry, but I don't see any active subscriptions under the account you used to post to this public discussion forum. Please contact the Google Play store if you need help accessing the subscription purchased through them. Please see https://adobe.ly/3ELAR9N for more information. ^JW

kglad

Community Expert

..and these are public forums. don't post personal information.

John T Smith

Community Expert

As far as I know, Adobe can't help when you buy from the Google Play store

Jeffrey_A_WrightCorrect answer

Legend

Saikat, I am sorry, but I don't see any active subscriptions under the account you used to post to this public discussion forum. Please contact the Google Play store if you need help accessing the subscription purchased through them. Please see https://adobe.ly/3ELAR9N for more information. ^JW

S

Saikat_Bose6240Author

Participant

Adobe can't help. I tried reaching out several times. My Google play store id and the id which I am logged into is same. I have confirmation on Google play store under "subscription" tab and also confirmation on my mail regarding the payment for the subscription.

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