Luiza_Serban0771

Participant

Question

Subscription payed but Lightroom says its expired

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Renewed my subscription, after it failed due to payment issues. Lightroom, still saying that subscription needs to be renewed in the app but not in the pop-up, which says subscription is active. Very annoying because I cannot do anything for like 2 weeks now.

Community Expert

Community Expert

check your account, https://account.adobe.com

what's it show?

if it shows your subscription is active and there are no payment problems, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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Luiza_Serban0771Author

Participant

Thank you for your answer.

I have tried all the steps you mentioned aplicable to macos environment. It didnt worked.

In my account it seems i am stuck at trial. Still showing 12 days left of trial. I tried to cancel the trial but I had to pay the remaining ammount for what is left for 1 year. Whenever i am looking it directs me to buy Lightroom which I already bought. When I try to buy it again it says it's that I cannot do it ("This purchase is not supported").

I cannot use the product which i already payed for for some time and I cannot use it so it's a big dillema.

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Anshul_Nautiyal

Legend

Hi@Luiza_Serban0771,

Thank you for reaching out. I recommend contacting our support team for further assistance with this issue, as they will be able to help you resolve it directly.

You can reach them via the following link:
https://adobe.ly/3Zsaf4N

Hope this helps. Let us know if you need further assistance.

Regards,
^AN

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