subscription payment

..and if you use chat, type "agent" to bypass the bot.

Hi @ellekari,

We appreciate you reaching out. Have you checked for the reasons listed in this article? https://adobe.ly/4jYxb47

If yes, please reach out to our support team and discuss the case with them. They'll initiate a refund if the account has been charged twice in one billing cycle. You can start a private chat session here: https://adobe.ly/4aZkCBq

Let us know if you have any questions.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

check your account and make sure you were not paying for two different things, https://account.adobe.com