Subscription payment of 199 made through card twice debited from account but not not showing here and showing transaction failed

Question

I made payment of 199 first time for subscription showed failed in app but debited from account, made second attempt to pay and paid 199through card but again successfully debited from account but showed failed in app. Screenshot not allowed hence to picture in another mobile

Jeff_A_Wright · Accepted Answer

Thanks for posting, ​@analytical_beautye9d9.I understand how concerning it is to see charges on your payment method when the transaction appears to have failed, and I appreciate you bringing this to our attention.I checked the account used to post in this community and I'm not seeing any active subscriptions or recent transactions associated with it.Since the charges you're describing don't appear under this account, it's possible the purchase was made while signed in with a different email address. Please try signing in with any other email addresses you may have used and check your plans and billing history there.You can review your account details here:https://account.adobe.com/If you're unable to locate the subscription, please use Adobe's Charge Finder tool to help identify the charge:https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.htmlPlease update this public discussion thread if you have any additional questions, ​@analytical_beautye9d9.

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