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M
Morva5CBB
Participant
March 14, 2021
Question

Subscription plan

  • March 14, 2021
  • 2 replies
  • 154 views

I am helpless please provide me with some helpful information.

I've been trying to contact Adobe with no luck there seems to be no email or number other than the useless chatbot. I've been invoiced monthly for my Creative Clouds All Apps plan. However all of the sudden I cant open any of them without getting notified that try it for free for 7 days or buy the app. How is this possible? I can not submit my assignments or work related stuff because I am stuck with this issue. How can they accept payment and not able me access to the apps?

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 14, 2021

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
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