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rogers82737622
Participant
July 23, 2022
Question

subscription price

  • July 23, 2022
  • 3 replies
  • 161 views

Hello, I bought photoshop 6 days ago, I have to pay SEK 240 a month, now I have seen that there is lightroom and ps for the same amount a month, is it possible.

 

Sincerely
roger

 

 

[Email address removed by moderator]

 

 

This topic has been closed for replies.

3 replies

kglad
Community Expert
Community Expert
July 24, 2022

the lightroom and photoshop bundle (photography plan) should be signficantly less expensive than (~ 1/2 the cost of) your photoshop plan.

 

as others have pointed-out, you have a 1 year obligation (or a penalty if you cancel early) with the photography plan (and possibly with your photoshop plan).

 

if you want to change plans, you should be able to do that yourself (using @Nancy OShea links), or contact adobe support (using @jane-e link)

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

Nancy OShea
Community Expert
Community Expert
July 23, 2022

The Photography Plan is a one year commitment. If you cancel before the 12th month of service, there will be a 50% early termination fee.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
jane-e
Community Expert
Community Expert
July 23, 2022

@rogers82737622 

 

I looked up SEK and see that it is Swedish krona.

 

There is a Photography plan that is annual, payable monthly, at a special reduced rate. There is also a single-app plan that can be annual or can be cancelled without an early cancellation fee at any time and is good for folks who need it for a month or two.

 

If you purchased the wrong plan, you should be able to switch. All plans have a 14-day no-fee cancellation and you are 6 days in. You should be able to cancel and resubscribe.

 

You can also contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser does not auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

As volunteers, we cannot see your billing details. Only Customer Care can do that.

 

 

Let us know if you need more help,

 

Jane