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Participant
November 15, 2021
Question

Subscription problem.

  • November 15, 2021
  • 1 reply
  • 189 views

Hi 

i subscribed the year subscription but now it doesn't work ask for subscribe again and doesn't even allow to install previous subscription as am using iPad Pro 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
Legend
November 29, 2021

Hi Waqar,

 

Sorry for the delay in response to your issue.

We did check your account through the registered email on Community, but couldn't find any active subscription under it. 

In this scenario, what we assume is that, the email address initially used to register the for subscription is a different than this one. 

Is there any other email you could probably think of? Please share it with us via private message.

 

To initiate private message:

1- Click on my profile icon

2- click on Send message at upper right corner.

3- type your message and send.

 

Thanks,

Akanchha