Skip to main content
J
Jane_121193
Participant
June 27, 2025
Answered

Subscription problem

  • June 27, 2025
  • 2 replies
  • 132 views

Hi, 

I changed my phone (beginning of May), and after paying for another year of subscription i don't have access to LR Premium i payed for...

I delayed posting (thought was just simple mistake, tried log out & in, and so on), but nothing works!

Please help 😭

    Correct answer Shivangi_Gupta

    Hi @Jane_121193,

    We appreciate you reaching out. I looked into your account details. There is no active subscription for Lightroom associated with this email address. Did you subscribe using a different email address?

    Let us know.


    ^Shivangi

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 27, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    June 27, 2025

    Hi @Jane_121193,

    We appreciate you reaching out. I looked into your account details. There is no active subscription for Lightroom associated with this email address. Did you subscribe using a different email address?

    Let us know.


    ^Shivangi

    J
    Jane_121193Author
    Participant
    September 17, 2025
    quote

    Hi @Jane_121193,

    We appreciate you reaching out. I looked into your account details. There is no active subscription for Lightroom associated with this email address. Did you subscribe using a different email address?

    Let us know.


    ^Shivangi


    By @Shivangi_Gupta

    Hi, 

    I used this one. I also have transfer confirmation (from 31.05.25) and transaction nr if it helps.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 27, 2025

    What do you see for your account at https://account.adobe.com/

     

    Did you buy from Adobe, or from one of the cell phone store?

    If you bought from Google or Apple you must contact that vendor

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices