Subscription problem

Forum|Forum|10 months ago
June 27, 2025
2 답변들
144 조회

Hi,

I changed my phone (beginning of May), and after paying for another year of subscription i don't have access to LR Premium i payed for...

I delayed posting (thought was just simple mistake, tried log out & in, and so on), but nothing works!

Please help 😭

최고의 답변: gupta shivangi

Hi @Jane_121193,

We appreciate you reaching out. I looked into your account details. There is no active subscription for Lightroom associated with this email address. Did you subscribe using a different email address?

Let us know.

^Shivangi

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

gupta shivangi답변

Legend

Hi @Jane_121193,

We appreciate you reaching out. I looked into your account details. There is no active subscription for Lightroom associated with this email address. Did you subscribe using a different email address?

Let us know.

^Shivangi

A

Anonymous

Hi @Jane_121193,
We appreciate you reaching out. I looked into your account details. There is no active subscription for Lightroom associated with this email address. Did you subscribe using a different email address?
Let us know.

^Shivangi

By @Shivangi_Gupta

Hi,

I used this one. I also have transfer confirmation (from 31.05.25) and transaction nr if it helps.

John T Smith

Community Expert

What do you see for your account at https://account.adobe.com/

Did you buy from Adobe, or from one of the cell phone store?

If you bought from Google or Apple you must contact that vendor

가입하기

소셜 로그인

커뮤니티에 로그인

소셜 로그인

파일을 바이러스 검사 중입니다.

이 파일은 다운로드할 수 없습니다