Subscription recharged after cancelling 3 months ago

Question

Hello Adobe,I have been charged just today $19.54 for a monthly Adobe subscription that I cancelled in December 2025. After I saw the payment posted on my credit card, I signed in to my Adobe account to check and saw that I had an Adobe account activated that started payment today. So, I cancelled it right away and then the system said that it was going to charge me $19.99 for an early cancellation fee. But I had initially cancelled my monthly subscription in December 2025. Please help. I even had to cancel my credit card permanently because I thought that my credit card number had been stolen for this unauthorized payment on my credit card.

Jeffrey_A_Wright · Accepted Answer

Thanks for posting, Ssu_0518. I can confirm that the cancellation process was never completed. This is why you continue to be charged for your active subscription.

Please click on https://adobe.ly/4biFVyJ to speak with a member of our team who can help you manage your commitment. I see no records of any attempts to contact us, so please use a different device if you are unable to speak with anyone or are redirected to this public discussion forum, Ssu_0518. ^JW

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