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Naveen Hewage
Naveen Hewage
Participant
April 25, 2026
Answered

subscription refund

  • April 25, 2026
  • 3 replies
  • 35 views

Hi, I cancelled my subscription last month but I was still charged on 22 May 2026. I have cancelled again. I would like a full refund for the incorrect charge. Please assist.

    Correct answer ShivangiGupta

    Hi ​@Naveen Hewage ,

    I reviewed your account details and I confirm that there is no active subscription associated with this email address. Also, the last transaction made from this account was in March 2026.

    Please follow this article to identify your Adobe charge: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    I hope it helps.

    ^Shivangi

    3 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    April 27, 2026

    Hi ​@Naveen Hewage ,

    I reviewed your account details and I confirm that there is no active subscription associated with this email address. Also, the last transaction made from this account was in March 2026.

    Please follow this article to identify your Adobe charge: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    I hope it helps.

    ^Shivangi

    ^Shivangi
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 25, 2026

    This is still April, not May. 🤔

    The 14-day window for refund requests started on the day you downloaded the products. After 14 days, no refunds are sent. 
     

     

    If you cancelled, you should have an email confirmation. Check your email spam folder.

    Likewise, there should be record of it in your online support history below.

    https://account.adobe.com/support

     

    To cancel a current plan, click on Manage Plans for more options.

    https://account.adobe.com/plans

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 25, 2026

    you have to cancel within the trial period for an automatic refund.

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