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Participant
November 24, 2021
Question

Subscription refund not received

  • November 24, 2021
  • 3 replies
  • 209 views

I have cancelled my adobe subscription for a few days now. They said to expect the refund within 5 business days but its been past that number of days and I still haven't received my refund. For the record, I immediately cancelled my plan after the automatic renewal.

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3 replies

Nancy OShea
Community Expert
Community Expert
November 25, 2021

There should be a record of your Case # in your support history panel.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
November 24, 2021

It can take longer than five days, perhaps up to two weeks.

kglad
Community Expert
Community Expert
November 24, 2021

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human