Subscription refund related

Dear Adobe Support Team,

I recently noticed an unauthorized charge on my gcash account from Adobe, amounting to ₱314.32  on 07 October 2025. The transaction details are as follows:

• Date: 07 October 2025

• Amount: ₱314.32

• Transaction Reference: 403442805

I do not recall subscribing to any Adobe services after deactivated my acc and I did not authorize this payment. Kindly assist me in identifying the source of this charge and process a refund if it was made in error. If there is an active subscription linked to my card, please cancel it immediately to prevent further deductions. And I want to unlink my gcash account.

I appreciate your prompt response to this matter. Please let me know if you require any additional information to process my request.

Best regards,

Isabela Bulan

Hi @ishan_1593,

Thank you for reaching out. We’re sorry this charge occurred even though you selected the trial period.

To resolve this quickly, please contact the official Adobe Support, as refunds can only be processed through their team. You can submit all payment details and screenshots directly here:

https://adobe.ly/3K0NX5f

Please provide your UTR number and screenshots so the team can review and process your refund promptly. Let us know if you need any further help.