Subscription related issue

Question

Subject: Request to link mobile number to account for active subscriptionDear Support Team,I have purchased a subscription using my mobile number, but I am unable to activate or use it on this app. The app currently only allows logging in or applying subscriptions via Email ID, and there is no option to link or use a mobile number.Could you please help me link my mobile number to this account or migrate my active subscription so that I can access the benefits?Thank youAadesh Meena PRIVATE INFORMATION REMOVED FROM PUBLIC FORUM

kanikas28368183 · Accepted Answer

Hi, I understand the confusion and I'm sorry for the inconvenience.

I can see that you have an active Adobe Express subscription under the same Adobe ID that was purchased for your community through an Adobe partner. For any subscription, licensing, or access-related issues, please contact the same Adobe partner who provided the subscription, as they will be best placed to assist you.

To access Adobe Express, please download the application from the link below and sign in using your Adobe ID: Download the Adobe Express app | Adobe Express

If you continue to experience any issues after signing in, your Adobe partner should be able to help you further. Hope you’re up and running soon!

Thanks
^KS

kglad · Answer

​@easygoing_life605bdid you purchase from a mobile app store?

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