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Leon_Carrizosa
Leon_Carrizosa
Participant
April 20, 2020
Answered

Subscription renewal price

  • April 20, 2020
  • 3 replies
  • 3563 views

Hi. Next month is my CC subscription renewal (Anual plan paid monthly). I've been paying it with a discount. Acording to the Manage Plan page, in my next payment I will loosing this discount. Is there any way to keep this discounted price?

I`ve been trying to get phone support but, it's been imposible get an answer. And I need to know. If I lose the discount, i will probably have to cancel my subscription before.

Thank you.

 

    This topic has been closed for replies.
    Correct answer Abambo

    Normally discounts are a one year only special price. But it may be worth to contact Adobe customer support. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    There is no trick/click system to get some special price for renewals I'm aware of.

    3 replies

    Jules Wilko
    Jules Wilko
    Participating Frequently
    November 11, 2021

    Could be even worse... My renewal is quoted for being higher than the price of a new subscription without a discount. 

    They want £70.80 a month per user on renewal. 

     

    Customer services were no help - And I said "Should I just cancel my subscription and take out a new one?" 

    Instead of answering the question, they just transferred me to the renewal team. 

     

    I wasn't even asking for a discount - I was just wanting to pay the price that's on the website - Why would I pay any more for renewing? 

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    November 11, 2021

    Hi Jules,

     

    The regular (highest possible) price for the Creative Cloud All Apps for Individuals, with an Annual plan, is £49.94/month.

     

    So it sounds like that quote is for a Monthly plan instead... Those cost ~50% more for going month-to-month rather than signing on for a full year.

     

    This post describes the differences:

     

    Creative Cloud Annual vs. Monthly Plan: Which Should You Choose?

    So depending on your needs and usage, an Annual plan may work out better.

     

    (Have never heard of someone paying higher than the prices quoted on the website, for equivalent plans.)

     

    Jules Wilko
    Jules Wilko
    Participating Frequently
    November 11, 2021

    Yeah - Businesses pay more for their licenses than individuals... 

    Annoyingly lol!

     

     

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    April 20, 2020

    Normally discounts are a one year only special price. But it may be worth to contact Adobe customer support. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    There is no trick/click system to get some special price for renewals I'm aware of.

    ABAMBO | Hard- and Software Engineer | Photographer
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      April 20, 2020

      You will need to go to Adobe Customer Service for that:
      https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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