subscription service trap

Question

Got sucked into trying the 7 day free service. Scan documents App didn't even work properly, so ended up using built in camera feature, which handled photo to documents perfectly. Then I just saw the bill for a year long subscription! I assumed this was some dodgy scam company using these sort of tactics! But appears to be adobe itself. Thought they were better than this, will need to put warnings on all my socials. Don't use this scan software trial. I'm now stick with a year long subscription to an app that is not any good! Does anyone know how to get a refund, even a partial refund?

ShivangiGupta · Accepted Answer

Hi there,Sorry for the trouble. Free trial lasts for 7 days. However, Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. More details: https://adobe.ly/4cogQnHI can see your plan is 5 day old. I would recommend you to proceed with cancellation so that an automatic refund can get initiated. It usually takes 12-14 days for the refund to process.I hope it helps.Additionally, I would appreciate your feedback for the Adobe application. We'll share it with our team here so that we can make it better.^Shivangi

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