Subscription shows not active but I am charged on the debit

Thank you for posting, ​@visual_Dusk66eb 

I apologize for any confusion, and I am sorry you did not find more value in our services.

I can see that your Adobe Acrobat Pro and Adobe Acrobat AI Assistant subscriptions were canceled today. If the charge you're referring to is the recent renewal charge, refunds for eligible cancellations are typically processed automatically according to Adobe's subscription terms. Once approved, it may take up to 14 days for the refund to appear on your original payment method.

I also recommend confirming that you're signed in with the same Adobe account used to purchase the subscriptions. It's common for customers to have multiple email addresses and accidentally check the wrong account when reviewing plan status.

For help identifying the source of a charge and confirming you're using the correct account, please see: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

You can also review Adobe's cancellation and refund terms here: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

If you continue to see unexpected charges after the cancellation has been processed, please let us know whether the charge came directly from Adobe or through Apple App Store / Google Play, and we can help point you in the right direction, ​@visual_Dusk66eb.