Question

Subscription suspended but I'm still paying

Forum|Forum|5 months ago
January 5, 2026
1 reply
79 views

Hello,
I switched subscriptions two or three months ago, moving from Illustrator to Photoshop.
I also added my new bank card.

I no longer have access to any applications, even though my bank account is still being charged for Illustrator.
I can't change my bank details, cancel my subscription (on different browsers), or contact customer support.

Could you help me?

Account management

Jeffrey_A_Wright

Legend

Nicolas, thanks for posting to this public discussion forum about your current subscription commitments to Adobe. The new card that you used was not accepted, and I am showing that your account is past due. Please see https://adobe.ly/4q91hEV for information on how to correct your account.

You may need to use a different device, since you I don't see any records of you attempting to contact us and you were redirected to this public discussion forum. ^JW

N

Nicolas PayenAuthor

This is unacceptable. I requested to cancel my subscription a month ago, and I no longer have access to my payment method or my invoices. There's nothing I can do on your site 'cause is not working. I've been paying the subscription for three months without having access to the app.

Kanikas

Legend

Hi Nicolas,

Thanks for letting us know. I would suggest you to get in touch with our support team for help. Please use this link: https://adobe.ly/467TJKv;

Hope this helps.

Thanks
^KS

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