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Participant
May 28, 2024
Question

Subscription that I didn't start

  • May 28, 2024
  • 2 replies
  • 216 views

I look at my credit card bill and I have been charged a subscription for Adobe Pro when I never started a subscription.

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    May 29, 2024

    if you've never had a trial or adobe subscription, contact your credit card issuer and report fraudulent use of your card.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    John T Smith
    Community Expert
    Community Expert
    May 28, 2024

    Adobe is the company name, do you mean Acrobat?

     

    Did you do a trial and forget to cancel?

     

    Nobody here can see your account information
    What do you see at https://account.adobe.com/
    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    Are you sure your card was not hacked?

    Participant
    May 29, 2024

    Yes acrobat sorry. I do not think I started a free trial because I did a free trial in fall of 2022 and then canceled that one and I shouldn't be able to have another one, right? And I have no other abnormal charges on my bill so I don't believe my card was hacked.

    kglad
    Community Expert
    Community Expert
    May 29, 2024

    incorrect. you can click to start a trial, and that will immediately be a subscription.

     

    anyway, arguing here won't help you.  contact adobe support.

     

    there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.