Subscription was cancelled during free trial l, now Adobe is trying to bill me

Forum|Forum|4 months ago
September 24, 2025
1 reply
79 views

Hi,

I recently tried the free trial of Adobe and cancelled the subscription on the same day however Adobe ate now trying to take a monthly subscription payment. Any help much appreciated. Thank you.

John

Kanikas

Community Manager

Hi Exuberant_sincerity3434,

We are here to help you. Were you able to successfully cancel the subscription? Did you get an email?

If not, check your Adobe account if the subscription is active: https://adobe.ly/4mtgJsV;

If you see that there is an active subscription, please cancel it by following the steps:https://adobe.ly/4pEXvTP;

Let us know if you need more help.

Thanks
^KS

kglad

Community Expert

erratum: that cancellation link should take you to https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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