subscription wont cancel

Thanks for posting, ​@focused_eleganceaaf0.

My apologies for any confusion. The cancel button is unavailable because the payment method you used to compensate us for our services was not accepted.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your commitment.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this public discussion thread if you have any additional questions.