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Participant
September 5, 2025
Question

subscriptioncancel your monthly subscription!

  • September 5, 2025
  • 3 replies
  • 130 views

I receive notifications about the write-off of $263.88 I cancelled the subscription! my email is <removed-kglad>

3 replies

Shivangi_Gupta
Community Manager
Community Manager
September 5, 2025

Hi there,

We appreciate you reaching out. I confirm that you cancelled your Adobe subscription last month. When were you charged with the amount you mentioned above?

Please share more details. 


^Shivangi

kglad
Community Expert
Community Expert
September 5, 2025

i'm not sure what your post is asking or stating.  but if you want to cancel make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad
Community Expert
Community Expert
September 5, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Participant
September 7, 2025
cancel your monthly subscription!
kglad
Community Expert
Community Expert
September 7, 2025

again, 

 

"When were you charged with the amount you mentioned above?

Please share more details. "