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Question

Substance3d trial expired but have year left on plan

Forum|Forum|3 years ago
February 25, 2023
2 replies
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Hi

Using substance3d painter on my student account and it expired, so I reinstalled it and used trial mode for 30 days as I had to submit work, now it has expired but I still have a year left on the plan which stubstance painter is included. I cannot get the product to activate (keep getting there is an issue to contact the server (status 410)). Please can someone advise what to do? I have tried uninstalling and re-installing substance and logging out of adobe cloud account and signing back in but no joy. Many thanks for any help.

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Community Expert

Community Expert

If the account is though your school, you may need to contact the plan administrator there.

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location