support abruptly end conversation for elderly man trying to cancel plan that was never used.
This account belongs to Meir, 78 years old, whom 2 years ago pressed the "free trial" button on adobe pro. Sure, it's his own responsibility for pressing it, but then he never used the product as he is unable to actually understand the basics of using a computer.
This is his son.
A year ago I helped my dad, contacted adobe support about the issue, getting no help which made us cancel the plan with paying the cancellation charge, just to finish this. This is still kind of our responsibillity as we did buy the plan, but I would have hoped for understanding.
But, even though we finished the support call, allegedly cancelling the plan and paying the fee, the plan apparently never stopped, and was auto renewed.
I spoke with support today, only to get abruptly shut out of the converstaion by the support.
My dad can't read emails and can't use the account, we just want to finish this, and get a refund for the time the subscribtion was active even after we cancelled it + a refund for the cancellation fee we payed.
Outragious honestly.
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