support chat unavailable - contact administrator???

Forum|Forum|6 months ago
January 2, 2026
2 replies
209 views

I tried to contact support via chat. I received a message telling me to contact my organization's administrator. I am not a member of an organization, but a normal (individual) customer.

How do I access the chat?

Account management

gupta shivangi

Legend

Hi @rschoeller,

We are here to help. I could not find any active subscriptions associated with this email address. Do you wish to subscribe to any of the Adobe applications? Let us know.

^Shivangi

R

rschoellerAuthor

Participating Frequently

Hello!

Thank you very much for wanting to help me!

I had a problem activating my new subscription and suddenly had two subscriptions instead of one (I had mixed up the order). The chat representative was very helpful and canceled both subscriptions, saying I would receive a new redemption code.

However, I only received two small refunds, but no new code. Now I wanted to ask where and when I will receive my redeem code. Unfortunately, the support chat is now apparently not working, apparently without a subscription. Unfortunately, I have not been able to find an email address for my request.