Support intentionally ruins customers lives when they try to pay Adobe for another year. Help

Hello, 

I do not feel this is the right location to report this but I am out of time and out of options because of the actions that have happened to me earlier.

I have been seriously scammed out of my account from actual Adobe staff members. Legitamite support as well as intent to do harm. If it seems a long message thats by neccesity for a few reasons. 

Incident report:
I went to support to discuss my bill after a year paid and ready to discuss another contract for the next year. I reviewed the notice recieved a month or so ago. I took steps to take the offer but saw that I was charged full price. Ok no problem.... 

I then atttempt to login and use the same offer shown as before labelled as an offer "Just for you" and when clicking it an error pop up shows saying I have no offers. Ok lets talk to a proffesional representative because things happen and I am not trying to cancel today I still have time before the next bill and using the software in that moment.

I then contacted support to discuss and to see what we could work out for another year. Because you want annual contracts renewed as a Software company? Reduce churn, retention, appreciate loyalty? Take my money Adobe not support?

Aside from extremely poor experience from the start, blatent attitude and pointing the finger at me saying I was wrong, I ignored it and only wanted to figure out how to move forward, and get a transparent offer in writing before commiting to anything. When they could not give me a direct answer with each message feeling like a used car salesman trying to negotiate its not a good sign of things to come. So I press for them to please write the offer in one instance. Not have chatgpt do it for you.

Having told its required to to give my credit card again and they must cancel my suite account with data and work I need to do that moment, really makes things risky

How they claim is the only way to click a link in the chat and nothing in my account profile to say what the process is, and this offer that is my fault but they will let is slide this time, is borderline illegal. Reading about things online after it was similar but the difference is I want to pay you money for a year.  

To clarify, the rep Soorthy gave me an offer there was a bit of gray area which I ask for clarification. Every reply came back with a weird adjustment, verbiage missing from before and only wanted to give me the answer straight. Credit card on links and cancelling my account would damage my business and wanted to be careful with my decision.
As i finally got a clear answer be it fair or not I had no choice but to do what was told (30 minutes later)A

I was told to use a link (inside the chat) to pay with a credit card, theuy will cancel my account as well; on their end, then they would quickly renew it once I let them know payment completed ( you cannot see me enter my card? Strange) . It all felt very wrong and red flags all over the place but the but Its in your chat widget. payment portal, url (and string) pointed to adobe domains. It was Adobe support. So I did pay and as I come back and they ended the chat with no way to return to them. I actually watched them end the call as if intentially. Later I was proven this fact the ycan see when submitted by the second rep which is part 2 of this situation.

I hopped back on chat support talking with a new rep and having to start over. Keeping in mind I submitted my credit card the first time in the chat link provided. 

The second rep accuses me of not doing it and I have to use the new link inside the email. So apply my credit card again with no proof anything shown for the prior attempt aside from them cancelling my account.... Awesome and if a scam its tactical in your staff.

Again like it was scripted direct the blame to me and then telling me not to worry and shortly after tell me (I cannot make this up) "I cannot read Correctly". There is more please bear with me...

To clarify, I let her know I already gave my card and used the link already "in the chat" doing my best to ignore the idea of what will happen if I cant get back into my account, they reply with the statement that I cannot read.....  Wanting another year and now my account is being held hostage by low level support thugs I made sure to hold my tongue and chose my words as kind as anyone possibly could in a moment of gaslighting and agressive tactics.

I let them know that what they said before was very innapropriate. I sound like Mr Roger. Hello Support you are not being nice.

In return I get the rep copy and pasting the same message with me not being able to read  3 times back to back, then she ends the call. 

At this point you have cancelled my account and I had a very important deadline to meet... what choice do I have but to enter the credit card again but this time with the second reps instructions to do in the email because I am lying and cannot read. Shoot maybe I cannot read and they are right..... So I listened.

I enter my CC again wityh the email link, follow instructions to reply "I AGREE" and ..... Nothing. Crickets but you provided a great SLA quesionaire to see how I was supported. Yea it could have been better.....

When depending on my account for handling business dealines now maliciously being blocked by the only support channel to go through a third time I had to opt to here. Out of adobe options after this.

In result:
I followed steps and entered my CC twice. 
I wanted an accurate written answer to my refund and new offer. Thankful for screenshots and emails I have some.
I did my best to not lose it and only ask for literal details and having a level of comfort to a Fraudulent process  (or a horrible operations desision for strong arm retention. Did I mention I wanted to give you my money?)

In result I have no account, not able to complete my tasks because of this, damages to my reputation, damage to others needing the work to be done, and having to lose a lot of money before the holidays that would be going to my family. 

Always thought it was a bit grandiose for me to ever publicaly speak out but what is actually going on this is by far the biggest nightmare any manager should never let happen as they should be protecting the companys best interest and serving paid customers.

 I get it and feel empathy for their roles it is tough gig and can only imagine with the things I read in the news gets transitioned on their plate.... Still no excuse for the neglegance and deceptive actions.

The last reason I had to write all of this out here comes down to the fact I cant get the direct line from the chat bot because the chatbotsays I have no paid account and only can talk with you guessed it the same service department. Seems as if the harder I try to pay you the harder I get hit hard with compounding problems. 

 Really hoping there is a good proffesional entity that can figure out what needs to be done because I have no solutions for recovering the damage and I am a Solutions Consultant.... 

Thanks for reading this and I cannot speak for anyone or advise what may happen to you or not. This is what happened to me and my outlet to report this incident.