Support Issues / Code Activation

This post is about help and how customer support is. It was two weeks ago when I temporarily lost access to my account with a subscription. I contacted support to ask for possible solutions. I was offered to transfer my subscription to my other account. I agreed. Support said that the activation code will be sent in a week. A week has passed, but there is no response, and as a result, almost 2 weeks later, I receive an email saying that they cannot send a new activation code and need to contact the reseller. I was surprised, because the support convinced me that they could reschedule the subscription. As a result, I spent more than three days trying to find solutions from support, and as a result, they say exactly the same thing and can't help me. That's how I was left without a subscription, without an account. The code was received in the MyASUS application as an inclusive laptop user. I'm shocked..left me with nothing.