Participant

Question

support live chat - waiting for over an hour for an agent

Forum|Forum|6 years ago
February 2, 2020
1 reply
205 views

I've been in the live chat support for over an hour and nobody has come. Is this normal? Should I just keep waiting?

This topic has been closed for replies.

Community Expert

Community Expert

Try a different device or browser that accepts cookies and does not have script blockers.

Log-in to your account below.
https://account.adobe.com/plans
Scroll down to Contact Adobe
In the chat box, type AGENT followed by Enter key. A human should join within a minute or 2. If not try a different browser.

Nancy O'Shea— Product User & Community Expert