Support Ticket "Refund Request"

Question

I believed my subscription to have been cancelled and out of nowhere I was charged the beginning of this month. I haven't used Adobe Acrobat Pro in months. I went ahead and cancelled again just now Cancellation number AB08293977603CUS.

I'd like a full refund. Update me on the status of my refund please.

Jeff_A_Wright · Answer

Thanks for posting, Echo44.I apologize for any confusion in managing your different subscriptions with us.I can confirm that your first Acrobat subscription was successfully canceled in March. You then started a new subscription in April that is still active. You did start the cancellation process, but it was not completed.Please click on https://adobe.ly/4fNNSxT to speak with a member of our team who can help you end your current subscription and request a refund.For more information on the cancellation and refund process, see https://adobe.ly/4fNO0xn. Any refunds issued will take up to 14 days.Please update this public discussion thread if you have any questions. ^JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.