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Echo44
Echo44
Participant
August 3, 2026
Answered

Support Ticket "Refund Request"

  • August 3, 2026
  • 1 reply
  • 18 views

I believed my subscription to have been cancelled and out of nowhere I was charged the beginning of this month. I haven't used Adobe Acrobat Pro in months. I went ahead and cancelled again just now Cancellation number AB08293977603CUS.

I'd like a full refund. Update me on the status of my refund please.

Correct answer Jeff_A_Wright

Thanks for posting, Echo44.


I apologize for any confusion in managing your different subscriptions with us.


I can confirm that your first Acrobat subscription was successfully canceled in March. You then started a new subscription in April that is still active. You did start the cancellation process, but it was not completed.


Please click on https://adobe.ly/4fNNSxT to speak with a member of our team who can help you end your current subscription and request a refund.


For more information on the cancellation and refund process, see https://adobe.ly/4fNO0xn. Any refunds issued will take up to 14 days.


Please update this public discussion thread if you have any questions. ^JW

1 reply

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity ManagerCorrect answer
Community Manager
August 3, 2026

Thanks for posting, Echo44.


I apologize for any confusion in managing your different subscriptions with us.


I can confirm that your first Acrobat subscription was successfully canceled in March. You then started a new subscription in April that is still active. You did start the cancellation process, but it was not completed.


Please click on https://adobe.ly/4fNNSxT to speak with a member of our team who can help you end your current subscription and request a refund.


For more information on the cancellation and refund process, see https://adobe.ly/4fNO0xn. Any refunds issued will take up to 14 days.


Please update this public discussion thread if you have any questions. ^JW

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