Participant

Answered

suppression du compte

Forum|Forum|3 years ago
October 13, 2022
3 replies
925 views

Hi J'arrive pas a supprimer mon compte pourquoi ?

[Le modérateur a déplacé le fil de discussion vers le bon forum.]

Account management

Correct answer Rashmi27002770wxve

Hi there,

Happy to help!

We have checked your account and we see that you have an active Acrobat Standard DC subscription under the email address associated with the community which has a billing issue. Hence, the subscription cannot be cancelled until the issue is resolved.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

E

elsa_9724

Participant

À quel moment peut-on supprimer un compte sans avoir de frais à payer?

kglad

Community Expert

after your 12th payment of the year.

E

elsa_9724

Participant

J'ai payé mes 12 mois mais ils me demandent quand même de payer plus de 118€ de frais de résiliation. Est-ce normal?

Y

yvon29600288vd9e

Participant

Je nai jamais voulu m'inscrire,j'ai simp^lement voulu l'assaie gratuit

arrivé a 80 ans je n'ai aucune utilité

kglad

Community Expert

@yvon29600288vd9e

if you want to cancel your subscription/trial:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

S

SuJoshi

Community Manager

If you would to delete your Adobe ID that is associated with Gmail, then kindly follow the steps: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

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