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J
Jerry5FA5
Participant
October 17, 2020
Answered

Surprise pricing increase

  • October 17, 2020
  • 1 reply
  • 286 views

My Adobe Sign just renewed at nearly double the price of last year.  This makes them twice the price of all their competitors.  I am very dissappointed at this business strategy.  It just drives me away and in my view defines Adobe as an operation that will take advantage of their customers at least as regards this aspect of their busines model.  I much prefer dealing with transparent operations that act with greater fairness and will be cancelling the account after the current documents that are out for signature are returned.   

    This topic has been closed for replies.
    Correct answer John T Smith

    1 - did you have a special introductory price?

     

    2 - This is a public forum, you need the link to Adobe support to ask about the increase, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 17, 2020

    1 - did you have a special introductory price?

     

    2 - This is a public forum, you need the link to Adobe support to ask about the increase, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

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